Terms & Conditions

Version Apr. 2018



Welcome to housesshop.com.hk website (the ‘Site’) and we hope you enjoy your stay. We provide this Site as a service to its customers. By using the Site and/or placing an order, you agree to be bound by these Terms and Conditions and any Orders placed by you are bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Site.

The Site is provided solely for your personal and noncommercial use. You may not use the Site for any commercial purpose. We reserve the right, at our sole discretion, to change, modify, add, amend or remove any part of these Terms and Conditions from time to time and it is your responsibility to check these Terms and Conditions from time to time for changes. It is a hassle we know, but we definitely would advise you to do so. We may modify or withdraw, temporarily or permanently, the Site (or any part of it) and we shall not be liable to you or any third party for any modification to or withdrawal of the Site. If you do not agree to our right to change the Site or the Terms and Conditions from time to time, please do not use the Site.

Please note that these Terms and Conditions do not affect your statutory rights as a consumer.


Usage restrictions | Intellectual property

All of the content you see and hear on the Site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by ·HOUSES·SHOP·, or by our partners or third parties who have licensed their materials to ·HOUSES·SHOP·. The entire content of the Site is copyrighted as a collective work under applicable copyright laws, and coordination, arrangement and enhancement of the content.

You may download, print or store selected portions of the Site’s content, provided you (i) only use these materials for your own personal, noncommercial use, (ii) do not copy or post the content on any network computer or broadcast the content in any media, and (iii) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any content or materials is transferred to you as a result of any such activities. ·HOUSES·SHOP· reserves full title and full intellectual property rights on any content you download, reproduce, print, redistribute or store from this Site.

The name ·HOUSES·SHOP· and our logo are both registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, re-transmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from ·HOUSES·SHOP·.


Product Descriptions on our Site 

We will do our best to ensure that all Product Descriptions are correct at the time when the relevant information was first entered onto the Site. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer model, screen/monitor and we are therefore unable to guarantee that a Product’s images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.


Product Availability

The Site features Products that have been carefully selected for sale on it. Products are subject to availability so once a Product has sold out it will be taken off the Site and/or marked as sold out/out of stock at the earliest opportunity and may not be available again. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to particular Products may change. If a Product you have ordered goes out of stock before we accept your Order, then ·HOUSES·SHOP· shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.


Pricing Policy

All Product prices are in Hong Kong Dollar ($). Prices are correct at the time that the Product Description was first entered on to the Site. Prices of Products may change from time to time and any promotional discounts or offers may also be withdrawn at any time.

Although we try to ensure all our Products’ prices displayed in the Product Description are accurate, silly errors may sometimes occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to Product description, pricing and availability.

If we discover an error in the price of a Product you have ordered we will contact you as soon as possible in order to notify you of the error and find out how you would like us to proceed with your order. We apologize for any inconvenience this may cause you. If we are unable to contact you, we will treat your Order in respect of the incorrectly priced item as cancelled.

If we have mistakenly listed the price of a Product lower than it should be, then we, in most cases, will honour the lower price listed. However, we reserve to right to refuse or cancel any orders placed for any Products listed at the incorrect price. We also reserve the right to refuse or cancel any Orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a payment to your credit card account or online bank account in the amount of the incorrect price.


Age restrictions

You must be 18 years old or older to use this Site. If you are under 18, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this Site.


Order process

You are deemed to place an Order with us and create a contract of sale by ordering via our online checkout process. Items can be added to the shopping basket by choosing a size and quantity followed by clicking the button ‘add to cart’. You can either continue shopping or go to the checkout. You will be guided through the process of placing an Order by a series of simple instructions on the Site. When placing an Order, you agree that any and all information given is accurate and complete. As part of our checkout process you will be given the opportunity to check your Order and to correct any errors. We will send you an Order acknowledgement by email to the email address given in your Order form, detailing the Products you have ordered, payment method, and all costs.

You must check all the details on this Order acknowledgement email are correct and contact us as soon as possible if any details are incorrect.

If your Order has not been accepted, you will receive an email from us telling you the reasons why. This order acknowledgement email does not constitute an acceptance of your Order by us.

Our acceptance of an Order takes place when we dispatch the Order. We will send you a dispatch confirmation by email. When we dispatch the Order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your Order or you have cancelled your Order.

You will assume the risk for the Products once they have been delivered to the delivery address that you specified when ordering the Products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the Products from the delivery address that you specified.

We may refuse to accept an Order: i) where goods are not available; ii) where we are unable to obtain authorization for your payment; (iii) if there has been a pricing or Product description error; or (iv) if you do not meet any eligibility criteria set out in these Terms and Conditions.

The Products sold on the Site are not for re-sale or distribution. We reserve the right to cancel Orders where we believe Products are being ordered in breach of this provision.

·HOUSES·SHOP· takes all reasonable care, in so far as possible, to keep the details of your Order and payment secure, but in the absence of negligence on our part we will not be liable for any loss you may suffer if a third party procures unauthorized access to any Personal Information you provide when accessing or placing an Order on the Site. For more information on how we use and protect your Personal Information, please refer to our Privacy policy.

The contract of sales between you and ·HOUSES·SHOP· will be concluded in English and subject to the laws of Hong Kong and the jurisdiction of the Hong Kong courts.


Payment Process 

All credit card transactions/information are processed through Paypal, a safe, easy to use and a very cost effective third party payment processor for businesses and individuals to send and receive money, which handles this information securely.

All major credit cards, such as Visa,  MasterCard, and American Express are accepted by Paypal.

None of your credit card information is stored anywhere on this site. Paypal’s use of your personal information is governed by their respective privacy policy which may or may not contain privacy protections as protective as our privacy policy. For more information on PayPal’s privacy policy, please click here.

We only accept payment for Orders in Hong Kong ($) dollar. If you choose to pay for your Order using a payment card with a foreign currency denominated account, the account will still be taken in Hong Kong ($) dollar at the foreign exchange rate applied by your relevant credit card provider or bank at the time of processing your Order. Your international credit card provider or bank will determine the exchange rate and may add an additional processing or administration charge that you will be liable to pay. Please be aware your actual conversion rate will be set by your credit card company and may differ from rates elsewhere.

By placing your Order and making an offer to buy a Product, you give us permission to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization, to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.


Promotional discounts, coupons and gift cards

Any Coupons or promotional discount offered on the Site is valid only for use as part of a purchase made via the Site, unless otherwise stated and subject to availability.

Coupons or gift cards cannot be exchanged for cash or refunded.

Coupon codes must be entered at the checkout when prompted. Discounts cannot be redeemed on past purchases.


Gift message 

If you need to include a gift message with your Order, please let as know at the time of placing your Order. We do not take any responsibility for the contents of messages communicated by you to a third party. When you use this facility you agree that your message will not include any material that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers. The gift message facility is currently only available in the Latin alphabet with standard characters.



You must provide us with complete and accurate delivery address information. This includes not only the address that your Order is going to, but also the name of its recipient. We cannot be liable for the delivery of your Order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We do not send to PO BOX addresses & freight forwarders.

Please note that delivery of your Order may take longer during sale or other busy periods.


Deliveries within H.K.

A fixed rate of HK$50 is charged for the Orders which are below HK$500. There will be free of charge if the Orders are more than HK$500.

Please notify us if your Order has not been received within 14 days of Order confirmation.

We offer deliveries via the below:

Via S.F. Express: Will be delivered using the S.F. Express service and so will require a signature on receipt.

Delivery lead times of your Order within the H.K. will usually take 3 days.

We do not guarantee next day delivery.


International Deliveries 

A fixed rate with HK$300 for all international Orders, which the custom fee and VAT will not be included.

International delivery charge(s) applicable to your Order will be applied at the checkout and the amount will be added to the total amount of your Order.

Delivery lead times of your Order to an international address will vary according to its destination, but will usually take 7 -14 days to the rest of the world. We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher than anticipated demand. ·HOUSES·SHOP· shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales.

International delivery option is automatically calculated as part of the checkout process when you specify a delivery address outside of H.K.. For the purposes of these Terms and Conditions, we consider “international delivery” to relate to the delivery of your Order to a country outside of H.K..

We offer deliveries via the below:

Via UPS: Will be delivered using the UPS service and so will require a signature on receipt.

Please notify us if your Order has not been received within 28 days of Order confirmation.


Cancellation before dispatch or notification of collection

If for any reason, you wish to cancel your contract of sale before your Order has been dispatched, then you need to let us know via the ways shown on our CONTACT page. Once we have received notification by you of your wish to cancel your contract of sale, subject to any monies having been taken from you, we will refund you the original purchase price and any delivery charge of your Order within 14 days.


Cancellation after dispatch or notification of collection

Since we try to process your Order immediately it may not always be possible to stop an Order from being dispatched. If you decide to cancel your contract of sale, but your Order has already been dispatched, then you need to let us know within 14 days after the day on which you receive your Order. You can notify us via the ways shown on our CONTACT page. Once we have received notification by you of your wish to cancel your contract of sale, you then have a further 14 days to return your Order to us.

If you are a Non-EU customer, then these legal rights do not apply to you. In the event that you do not wish to keep your Order, you need to send this back to us within 14 days after the day on which you receive your Order. For more information on how to do this, please see our Returns Policy.


Returns Policy 

We don’t do any returns for any dispatched products in any circumstances.


Refunds policy

We don’t do any refunds for any dispatched products in any circumstances.


All competitions

We reserve the right to amend these Terms without notice from time to time.

These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.

By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.

Any person who is an employee or an immediate family member of an employee of ·HOUSES·SHOP·· or any other person who is directly connected with ·HOUSES·SHOP· of any particular competition is ineligible to participate.

Competitions are only open to anyone unless certain restrictions are specified or implied.

All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Entrants should, if under 18, obtain permission in advance from their parent or guardian.

All entries must be received by the closing date specified in the competition.

Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.

We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent.

Entrants are liable for their costs to access computer networks.



We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility.

We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise.

If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value.

Only one prize will be awarded per household.

There will be no cash or other alternative to the prize offered and prizes are not transferable.


Winner Notification

The winner’s name will be selected in a random draw or unless otherwise specified, after the closing date, from all correct answers received.

The winner of a prize will be notified within 28 days after the winner has been ascertained.

Please allow 28 days for delivery of all prizes.

If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so.

For each competition, only one prize will be awarded per entrant / email address. Names of winners will be available on request.


Gift With Products Promotions

Where we are offering a free gift with a Product, we shall only provide one free gift per transaction (irrespective of how many Products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for a gift of equivalent value.

In order for us to facilitate the provision of a free gift, it may be necessary for us to include the free gift on our site at a nominal value. For the avoidance of doubt, you are not entitled to ‘purchase’ the free gift without purchasing the Product it is provided free with and any attempt to ‘purchase’ the free gift will be cancelled (notwithstanding any automated communication you may receive acknowledging your Order). In the unlikely event that the free gift is dispatched to you, you shall be obliged to return the free gift upon written request.


Privacy, Data & Security Protection 

·HOUSES·SHOP· is committed to protecting your privacy, data and online security. For more information, please see our PRIVACY policy here.

We take the risk of Internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all Orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act in H.K..


Prohibited Materials & Activities 

Please carefully choose the material you post on the Site and which you provide to other Users. You must not misuse the Site in any way, shape or form. You must not: send or otherwise post unauthorised commercial communications to Users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to other Users; post material that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the Site to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.

We reserve the right to reject, edit or refuse to post any material and to remove any material from the Site, whether or not the material is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Site at any time, for any or no reason, with or without prior notice, and without liability.


Linking to the Site 

You must not establish any link to the Site to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any Site that is not owned by you.


Compliance with Laws 

The Site may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Site and any transactions conducted on or through the Site.


Liability and Indemnity 

While we will use reasonable efforts to verify the accuracy of any information we place on the Site, we make no warranties, whether express or implied in relation to its accuracy. The Site is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Site, or any transaction that may be conducted on or through the Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that hosts it are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Site. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms and Conditions for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material or Content on the Site or the performance of any Product purchased through the Site or the conduct of other Users of the Site, even if ·HOUSES·SHOP·· has been advised of the possibility of such damages.

The Site may also contain links to other websites, which are not operated by ·HOUSES·SHOP·. When you activate any of these you will leave the Site and we have no control over, and will not accept any responsibility or liability in respect of, the material on any website which is not under our control.

You agree to fully indemnify, defend and hold us and our agents, officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions (including Community Area Rules) by you or any other liabilities arising out of your use of the Site, or the use by any other person accessing the Site using your Personal Information.

We may terminate your use of the Site immediately if we consider that you have breached these Terms and Conditions.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.



If any part of the terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of the terms and conditions.



No waiver by use shall be construed as a waiver of any preceding or succeeding breach of any provision.



Each provision of these terms and conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


**Comments & Complaints Procedure

If we have done something exceptionally well, or if we have royally messed up bad, please contact us via the ways shown on our CONTACT page to let us know of any comments or complaints that you may have. We aim to put 100% effort to resolve any dispute as swiftly as possible.



We may change these Terms and Conditions at any time. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions, which shall continue to have full force and effect.

We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions.

We reserve the right to amend, remove or vary the Site, any page of the Site, any Content on the Site, or any service offered on the Site at any time and without notice.


Entire Agreement 

These Terms and Conditions govern our relationship with you and supersede any and all preceding and contemporaneous agreements between you and ·HOUSES·SHOP·. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by one of the Directors of ·HOUSES·SHOP·. You confirm that, in agreeing to accept the Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a clause of these Terms and Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory tights are not affected by these Terms and Conditions.


Our Company Details 

·HOUSES·SHOP· is registered in H.K. with company number 34664337-001-06-15-9. Its registered office is Shop 20-21, 25 Rise Comm Building, 5-11 Granville Circuit, T.S.T., Hong Kong.



The following definitions shall apply to these Terms & Conditions:

“Coupons” means a coupon issued and emailed to you by ·HOUSES·SHOP· only;

“Order” means an online transaction made by you via the Site for one or more Products, to which these Terms and Conditions apply.

“Personal Information” means the details you provide to us when you use the Site, such as your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card or other payment information and a password.

“Product” means a product displayed for sale on the Site.

“Product Description” means that part of the Site where certain terms and conditions in respect of the individual Product are provided which shall include, but not be limited to, all details, prices (cost of the Product and delivery charges), photographic representations and descriptions of a Product.

“Terms and Conditions” means these terms and conditions.

“We” or “us” means ·HOUSES·SHOP·.

“Site” means the website located at www.housesshop.com.hk or any subsequent URL which may replace it.

“H.K.” means, for the purposes of these Terms and Conditions, Hong Kong.

“Users” means the users of the Site collectively.

“You” means a user of this Site.